Terms of use

Last updated: 17 September 2026

These Terms of Use govern the use of stoeva.bg, operated by Neli Stoeva. By accessing the website, you agree to follow these terms where they apply to the functionality you use.

1. Subject

stoeva.bg provides information about psychological services, professional work, consultations and related topics. The specific scope of a service is determined by the individual request and the agreed terms.

2. Informational nature

Website information is general in nature. Published materials should not automatically be treated as an individual psychological assessment, diagnosis or personalised therapeutic recommendation, and they do not replace a consultation with a qualified professional.

3. Psychological services

When a consultation is requested, the specific terms are agreed between Neli Stoeva and the client and may include the date and time, duration, location or online platform, price, payment method and cancellation or rescheduling conditions.

4. Booking a consultation

Submitting a request through the website is a request for an appointment. The appointment is considered confirmed after confirmation from Neli Stoeva or through an automated confirmation system, where available.

5. Cancellation and rescheduling

If you need to cancel or change an agreed consultation, please notify Neli Stoeva as early as possible. Separate rules may be agreed for a particular service.

6. Intellectual property

Website content, including text, graphics, images, logo, design, structure and original materials, may be protected by applicable law. Copying, reproducing, distributing or using it commercially without permission is not allowed except where the law permits it.

7. Prohibited actions

• breaching applicable law;
• attempting unauthorised access;
• interfering with the normal operation of the website;
• distributing malicious code;
• automatically extracting content without permission;
• using the website for fraudulent or unlawful purposes.

8. Availability and changes

Reasonable efforts are made to keep the website available and functional, but uninterrupted operation cannot be guaranteed. Neli Stoeva may update these terms when the website, services or legislation changes.