Privacy policy
Information for visitors and clients of stoeva.bg.
Last updated: 17 September 2026
This Privacy Policy explains how Neli Stoeva, through stoeva.bg, collects, uses, stores and protects the personal data of website visitors and users.
The policy follows the applicable European and Bulgarian data-protection legislation, including Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR).
1. Data controller
The controller of personal data processed through stoeva.bg is:
Neli Stoeva
Website: stoeva.bg
Contact email: neli@stoeva.bg
2. What personal data may be processed
When you send an enquiry, use the contact form, request a consultation or communicate through the website, the following may be processed:
- first and last name;
- email address;
- telephone number;
- the content of your message;
- your preferred contact time;
- other information you choose to provide.
When you visit the website, technical information such as your IP address, visit date and time, browser, operating system, device type, pages visited and cookie-related information may also be processed.
3. Health-related information
Because of the nature of psychological services, a user may voluntarily share information that could concern their physical or mental health. Please do not include sensitive information in general contact forms unless it is necessary.
4. Why we use personal data
- to answer enquiries and messages;
- to organise and confirm consultations;
- to communicate about a requested service;
- to maintain website security and functionality;
- to comply with legal obligations;
- to protect legitimate interests, where applicable;
- for other purposes clearly stated at the time of collection.
5. Legal grounds
Depending on the situation, processing may be based on steps taken at your request before entering into an agreement, performance of an agreement, a legal obligation, your consent or a legitimate interest.
6. Recipients and storage
Data may be accessed by service providers who support hosting, email delivery, website maintenance, security or other technical operations, only to the extent necessary for their role. Data is retained only for as long as needed for the relevant purpose or as required by law.
7. Your rights
Subject to the applicable conditions, you may request access, correction, deletion, restriction of processing, data portability or object to particular processing. Where processing is based on consent, you may withdraw it at any time.
8. How to exercise your rights
Send a written request to neli@stoeva.bg. Depending on the request, it may be necessary to verify your identity.
9. Cookies and external links
The website may use necessary cookies and, if enabled, other technologies described in the Cookie Policy. External websites linked from stoeva.bg have their own privacy practices.
10. Changes
This policy may be updated when the website, services, technology or applicable law changes.